Claims adjustment

Introduction

One of the solutions offered by Softelnet is software supporting claims adjustment processes. Ensuring effective and fast service relating to a particular claim is one of the key elements of insurance companies’ operation which results in maintaining customers’ satisfaction. Electronic document flow ensures quicker and more effective task completion. Complex modes of task disposal allows companies to quickly and accurately assign tasks to each employee, taking into account the employee’s qualifications and areas of operation. Individual employee schedules optimize work time and enable precise task planning. The offered solution makes it possible for management staff to fully control costs and employees’ activities from the moment of damage registration to completing the case.

The most important advantages of our solutions include:

  • Optimal damage survey by means of work schedules, digital maps and driving directions mechanism. On the basis of qualifications and areas of operation, a dispatcher delegates tasks to each mobile employee by handing over a list of tasks which are to be completed,
  • Performing damage survey on a client’s premises with full support of a mobile app. A surveyor receives a full set of information on a scheduled meeting by electronic means. By using a mobile app, the surveyor fills in required information and attaches site documentation and necessary signatures,
  • Realizing dedicated claims adjustment process. Built-in process and rule engines enable adjusting the offered solutions to a client’s individual needs and automating the required flows. Implemented and properly maintained processes additionally enable keeping unified customer service standards.

Our solution supports and optimizes debt collectors’ activities both in terms of completing daily tasks and big debt collection cases.

We encourage you to learn more about Ksavi Workforce personnel and field operations management system whose basic functionality may be configured and adjusted to managing claims adjustment processes.